FAQs
Can I change the design or pattern of my order?
We apologize for any inconvenience, but we do not accept changes to designs or patterns under any circumstances. Please ensure you carefully review the product details before placing your order. However, if you encounter any issues related to product quality or receive the wrong item, please contact our customer support team for assistance at: [email protected]
Can I change the size of my order?
Yes, we accept size exchanges within Thailand.
How to return items for size exchange in Thailand
- Go to the Contact Us page.
- Fill out the online form, selecting the subject “Request Size Exchange.”
- Specify the size you want to exchange for.
- Click “Submit” to send your request.
Once you receive a confirmation email regarding your exchange request, please return the item in its original condition, following our return policy. Include the shipping document (provided in your package) and send the item to the following address:
Siam Outlet Co., Ltd. (Slip to Sleep – Size Exchange)
11 A3 Building, Rat Burana Road, Rat Burana Subdistrict, Rat Burana District, Bangkok 10140, Thailand
After we receive your returned package, our team will inspect the item and process the exchange. The inspection process typically takes 7-14 business days. Once completed, you will receive an email confirming receipt of the returned item, and we will ship the new size to your original address.
International Returns
We apologize for any inconvenience, but we do not offer exchanges or returns for international orders. Please ensure you carefully review the product details before placing your order. However, if you encounter any issues related to product quality or receive the wrong item, please contact our customer support team for assistance at: [email protected]
Conditions for Size Exchange (Applicable to Domestic Orders Only):
Return Period
Once your size exchange request is confirmed via email, you must return the item to the provided address, adhering to the company’s return policy, within 14 days from the date you received the product (based on the shipping company’s tracking information).
Note: The return period includes Saturdays, Sundays, and public holidays.
If you wish to exchange an item for a different size, the following conditions must be met:
- The item must be in its original condition, unworn, unused, with all brand tags attached.
- The item must not have any damage unrelated to manufacturing defects, no perfume scent, and must not have been washed.
- The return must include the delivery order (D/O) provided with your original purchase.
- The company reserves the right to decline returns for items purchased during promotional events.
- The company does not accept requests for changes to designs or patterns under any circumstances.
What should I do if I receive a defective item?
- Go to the Contact Us page.
- Fill out the online form and select the subject “Defective Item.”
- Provide details about the defective item.
- Click “Submit” to send your request.
Once you receive a confirmation email regarding your replacement request, please return the item in its original condition, adhering to our return policy. Include the shipping document (provided in your package) and send the item to the following address:
Siam Outlet Co., Ltd. (Slip to Sleep – Size Exchange)
11 A3 Building, Rat Burana Road, Rat Burana Subdistrict, Rat Burana District, Bangkok 10140, Thailand
After our team receives your returned package, we will inspect the item and process the return. The inspection process usually takes 7-14 business days. Once completed, you will receive an email confirming the receipt of the returned item, and we will ship a non-defective replacement to your original address.
Refund Policy
We apologize for any inconvenience, but we do not offer refunds. Please ensure you carefully review the product details before placing your order. However, if you encounter any issues related to product quality or receive the wrong item, please contact our customer support team for assistance at: [email protected]
Are there any costs for returning an item?
The shipping costs for returning items to the company will only be covered by us if the product is defective. For non-defective items, the buyer is responsible for the return shipping costs.
Return address: Siam Outlet Co., Ltd. (Slip to Sleep)
11 A3 Building, Rat Burana Road, Rat Burana Subdistrict, Rat Burana District, Bangkok 10140, Thailand
